You may choose to come to the Police Department in person to make your citizen's report as experience has indicated that it is most desirable to obtain information during a personal interview. Additionally, you have the options of making your citizen's report by telephone or in writing utilizing this form, and you have the option of remaining anonymous. If you desire to identify yourself, you will be asked to provide the following information:
- Your name, address, and telephone number
- If a specific incident is involved, the date, time and location of that incident;
- The names of any possible witnesses and telephone numbers, if available;
- If the incident involves an arrest, the name, address, and telephone number of the individual arrested, if available;
- If the incident involves a member of the department, their name, position in the department,
- Details of the subject matter which prompted your interest;
An investigator will be assigned to contact you and will interview all available witnesses, involved department members, and will examine all relevant documentary and physical evidence.
Each citizen's report will be examined on its own merit. Should your citizen's report involve an allegation of improper action by a member or members of this department there are four possible findings which will result from our investigation:
- Sustained: the investigation disclosed sufficient evidence to clearly prove the allegation;
- Not sustained: the investigation failed to disclose sufficient evidence to clearly prove or disprove the allegation;
- Unfounded: the investigation has produced sufficient evidence to prove that the act or acts complained of did not occur as alleged;
- Exonerated: the acts which provided the basis for the allegation occurred; however, investigation revealed that the acts were justified, lawful, and proper.
Should the investigation of your citizen's report indicate improper actions by a member of this department, the Chief of Police will initiate corrective action in accordance with the policies and procedures employed by this department. Such actions may include counseling, retraining, or disciplinary action against the employee.
Citizen's reports are investigated by members of the department specifically assigned by the Chief of Police. The Chief of Police will also review the final report and approve the findings of any investigation. The Chief of Police will notify you by mail upon the completion of the investigation which is initiated by your report.
You may also submit your complaint via our secure online complaint wep page, https://shieldportal.leftasystems.net/External/Complaint/CAKensingtonPD/English.
If you must send the complaint in the mail, drop off the form at the Kensington Police Station, 10940 San Pablo Ave, El Cerrito CA, 94530 or call the Chief of Police at 510-526-4141 ext 550.
If you send the information by mail or in person be sure to address it to the Chief of Police and mark Confidential on the envelope.
Under no circumstances should you send the form via email as that is not secure.